Privacy Policy
Effective Date: 15 January 2025
At Xylar Folux, we know privacy matters. When you're thinking about your financial future and learning how to manage your budget better, you need to trust the people handling your information.
This policy explains how we collect, use, and protect your personal data when you visit xylarfolux.info or use our services. We're based in Ireland, so we follow the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts. Those rules give you strong rights over your information.
If you've got questions or concerns, reach out to us at [email protected]
1. Information We Collect
We collect different types of information depending on how you interact with us. Some you provide directly, some we gather automatically.
Information You Give Us
Your name, email address, phone number, and postal address when you sign up for our courses or contact us with questions.
Username, password, and security preferences when you create an account to access our learning materials.
Payment details when you enroll in paid courses. We use third-party processors and don't store complete card numbers on our servers.
Your course choices, progress tracking data, and feedback you provide about our materials.
Information Collected Automatically
When you browse our website, certain technical information gets logged automatically. This includes your IP address, browser type, operating system, referring URLs, and pages you visit. We use cookies and similar technologies to gather this data.
2. How We Use Your Information
We're pretty straightforward about what we do with your data. Here's the breakdown:
| Purpose | Legal Basis | Details |
|---|---|---|
| Providing Services | Contract Performance | Delivering courses you've enrolled in, managing your account, and providing customer support |
| Communication | Legitimate Interest | Sending course updates, educational content, and responding to your inquiries |
| Payment Processing | Contract Performance | Processing transactions and maintaining billing records |
| Improvement & Analytics | Legitimate Interest | Understanding how people use our site to make our content and services better |
| Legal Compliance | Legal Obligation | Meeting tax requirements, responding to lawful requests from authorities |
| Marketing | Consent | Sending promotional emails about new courses or features (only if you've opted in) |
A Quick Note on Marketing
We'll never send you marketing emails unless you've explicitly agreed to receive them. And you can unsubscribe anytime through the link at the bottom of every email.
If you're already a customer, we might send educational content related to courses you've taken. That's part of our service, but you can opt out of those too if you prefer.
3. Your Rights Under GDPR
Irish and European data protection law gives you substantial control over your personal information. These aren't just theoretical rights – we actually honor them.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it in a commonly used electronic format within 30 days.
Rectification
If something's wrong or outdated, ask us to correct it. You can update most account information yourself through your dashboard.
Erasure
Request deletion of your data in certain circumstances. We'll comply unless we have a legal reason to keep it, like tax records.
Restriction
Ask us to limit how we use your information while we resolve a dispute or concern you've raised.
Data Portability
Get your data in a structured format that you can transfer to another service provider if you choose.
Object
Object to processing based on legitimate interests. We'll stop unless we can demonstrate compelling reasons to continue.
To exercise any of these rights, send an email to [email protected] with your request. We'll need to verify your identity before acting on most requests – just for security reasons.
4. Data Sharing and Third Parties
We don't sell your information. Period. But we do share data with certain partners who help us run our business.
Service Providers
Companies that help us with payment processing, email delivery, website hosting, and analytics. These providers are contractually bound to protect your data and use it only for the specific services they provide to us.
Legal Requirements
If we're legally required to disclose information – like in response to a court order or investigation by Irish authorities – we will. We'll notify you if possible, unless prohibited by law.
Business Transfers
If Xylar Folux is sold or merges with another company, your information would likely be transferred. We'd notify you and ensure the new owner follows this privacy policy.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. This includes encryption during transmission, secure server infrastructure, and limited employee access.
But let's be honest – no system is completely secure. While we work hard to protect your data, we can't guarantee absolute security. What we can promise is that we'll notify you promptly if we discover a breach affecting your personal information.
What You Can Do
Use a strong, unique password for your account. Don't share your login details with anyone. If you suspect unauthorized access to your account, change your password immediately and let us know at [email protected]
6. Data Retention
We keep your information for as long as you have an active account with us. After you close your account, we retain certain data for specific periods:
Seven years, as required by Irish tax law and accounting standards.
Three years after account closure, in case you return and want to pick up where you left off.
Until you unsubscribe or we haven't heard from you in five years, whichever comes first.
Aggregated, anonymized usage data may be kept indefinitely for research and improvement purposes.
7. Cookies and Tracking
Our website uses cookies – small text files stored on your device. Some are essential for the site to function. Others help us understand how people use our content.
Types of Cookies We Use
Essential Cookies: Required for basic site functionality, like maintaining your login session. These can't be disabled if you want to use our services.
Analytics Cookies: Help us understand which pages are popular, where visitors come from, and how people navigate our site. We use this to improve our content.
Preference Cookies: Remember your choices, like language settings or display preferences.
You can control cookies through your browser settings. Most browsers let you block or delete cookies, though this might affect site functionality. Our cookie banner gives you options when you first visit.
8. International Data Transfers
We're based in Ireland, so your data stays within the European Economic Area most of the time. Occasionally, we work with service providers located outside the EEA – particularly in the United States.
When we transfer data internationally, we use approved safeguards like Standard Contractual Clauses. These are legal mechanisms that ensure your data receives equivalent protection no matter where it's processed.
9. Children's Privacy
Our services aren't designed for children under 16. We don't knowingly collect information from young people without parental consent. If we discover we've accidentally gathered data from someone under 16, we'll delete it promptly.
Parents who believe we might have information about their child should contact us immediately at [email protected]
10. Changes to This Policy
We review this policy periodically and update it when our practices change or legal requirements evolve. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The effective date at the top shows when this version became active. Previous versions are available on request if you want to see what changed.
11. Complaints and Regulatory Authority
If you're not satisfied with how we handle your data, you have the right to lodge a complaint with the Irish Data Protection Commission. They're the supervisory authority responsible for data protection in Ireland.
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Website: dataprotection.ie
That said, we'd appreciate the chance to address your concerns directly first. Most issues can be resolved through a conversation.
Contact Our Privacy Team
Questions about this policy? Need to exercise your rights? Just want to understand something better?
Reach out to us through any of these channels:
Co. Cork, P51 X2FW
Ireland